Question 1

I paid. What's next?

Accepted Answer

Three easy steps: 1) Go through the introduction — Okky will ask a couple of questions so the assistants know you and your family; 2) Ask your first question to an assistant in the 'Assistants' section — any question, like to a real person; 3) Make your first image in 'Templates': select a template, upload a photo, click 'Create'.

Question 2

Where is what?

Accepted Answer

'Assistants' — communicate with assistants: questions, texts, advice. 'Templates' — ready-made photo and video ideas: upload a photo → get a result. 'My Works' — everything you created; you can download from here. 'To view payments' — 'Partner Cabinet' → 'My Payments'. 'Tokens' are in the 'Home' section: on the right, click the button with the number of tokens — there you can see spending and buy more tokens. 'Partner Cabinet' — your team and link.

Question 3

I'm not tech-savvy. Where to start?

Accepted Answer

Start with something simple and enjoyable: 1) ask an assistant to write a greeting for a loved one; 2) make your photo using a template — just upload a photo and press the button; 3) ask for advice about home, kitchen, or health. Nothing can break — feel free to try.

Question 4

How to ask the assistant to get a good answer?

Accepted Answer

Speak as if to a person, but with details: WHO you are / WHAT you need / FOR WHOM / IN WHAT FORM. Compare: 'write a greeting' → 'write a warm 60th birthday greeting for mom, from her daughter, 5-6 sentences, no poetry.' The more details — the more accurate the result.

Question 5

Is there an app in App Store / Google Play?

Accepted Answer

A native OKKY Android app is not publicly available yet. Use OKKY through a browser at okky.nyc. Availability will be announced in official channels.

Question 6

Can the whole family use it?

Accepted Answer

Okky is intended for adults. Do not share login credentials or share your account without Okky's permission. You can use your account on your own devices; for another adult, create a separate account.

Question 7

Uncomfortable on phone / small text.

Accepted Answer

Add Okky to your home screen (see question about app) — it becomes like a regular app. Small text — increase zoom in your phone's browser settings.

Question 8

Can I break or spoil something?

Accepted Answer

Normal interface actions won't damage the service. Before starting, check the approximate cost in tokens. If a generation finishes with an error, wait for an automatic refund or contact support with the ID; do not rerun a paid generation until the status of the previous attempt is clear.

Question 9

What does the payment consist of?

Accepted Answer

Two payments: activation — $19 one-time, then subscription — $9.99 per month. Before confirming payment, Okky shows the current amount, period, and any taxes or fees from the payment provider. Activation and subscription are separate charges — this is not a double charge.

Question 10

How to pay? I don't see the payment button.

Accepted Answer

The order is strict: first activation, then subscription. The subscription button appears only after successful activation. If you paid but the button didn't appear — close the page and reopen, or log out and log in again.

Question 11

What payment methods are available?

Accepted Answer

Visa, Mastercard, Apple Pay, Google Pay, cryptocurrency (USDT), SBP.

Question 12

Card is not going through.

Accepted Answer

Some banks block international online payments. Try another method shown on the payment screen: another card, Apple Pay, Google Pay, SBP, PayPal, or cryptocurrency. Do not repeat the payment if the status of the previous attempt is unclear.

Question 13

Paid with cryptocurrency — payment not reflected.

Accepted Answer

Confirmation of a crypto payment depends on the chosen network and may take time. Do not create a second payment while the status of the first is unclear. To verify, send support the TXID, amount, network, and account email.

Question 14

Charged twice / payment went to wrong account.

Accepted Answer

Do not repeat the payment. Write to support and provide the account email, date and amount of each charge, and attach a receipt. Support will verify the payment with the provider; approved refunds are processed according to the Terms of Service to the original payment method.

Question 15

How to switch from monthly to yearly subscription?

Accepted Answer

Open Partner Cabinet → 'My Payments' and select the available offer to switch to an annual plan. Before confirmation, Okky will show the current price, credit for unused portion of the period, and the total amount. If there is no offer or the button doesn't work, attach a screenshot to your support ticket.

Question 16

Need an invoice (EU, legal entities).

Accepted Answer

Write to support and provide the account email and payer details. Support will inform which payment document is available for your payment method and country.

Question 17

Payment went through, but the dashboard asks for payment again.

Accepted Answer

Log out and log back in. If that doesn't help — send receipt and email to support, we'll check manually.

Question 18

What are tokens (UT)?

Accepted Answer

Okky's internal 'currency'. It pays for each generation: text, photo, video, music. One request costs a different amount of UT — depending on the chosen model.

Question 19

How many tokens are credited?

Accepted Answer

Activation: 45,000 UT (starter pack, one-time). Subscription: 25,000 UT each month. These are two separate credits (45,000 + 25,000), they don't arrive at the same time — this is not an error.

Question 20

Do tokens expire?

Accepted Answer

While the subscription is active, tokens from the starter pack and separately purchased packs do not expire. When the subscription is paused, accumulated tokens are kept for 60 calendar days. If you resume the subscription within that period, they become available again; after 60 days without renewal, accumulated tokens are voided. You can only spend tokens with an active subscription.

Question 21

Why is video so expensive?

Accepted Answer

Video models are the most 'heavy' for computation. The approximate cost in UT is shown before launch. Tip: test the idea on an inexpensive model, final version on an expensive one.

Question 22

Charged more than shown in estimate.

Accepted Answer

The estimate before launch is approximate; the final amount depends on the response length and file size. If the difference is significant — send the generation code (ID) to support, we'll investigate and refund if there is an error.

Question 23

Tokens were deducted, but no result / error.

Accepted Answer

Tokens are refunded automatically within 24 hours if a generation error occurs. If not refunded — send the generation code (button '⋯' → 'Copy ID') to support, we'll refund manually.

Question 24

Can I buy more tokens?

Accepted Answer

Yes: 'Home' → in the top right corner click the button with your token count → choose 'Top up with money' or 'Top up with rewards'. Available after activation.

Question 25

Tokens ran out in the middle of the month. What to do?

Accepted Answer

Three options: 1) buy a token pack ('Home' → in the top right corner click the button with your token count → choose 'Top up with money' or 'Top up with rewards'.); 2) switch to an annual plan — more cost-effective; 3) spend more sparingly — the 'Token saving' tab. The next monthly top-up will come on the subscription renewal date.

Question 26

Partner registered, but I don't see them.

Accepted Answer

Check that the partner registered using your current link, then refresh the partner cabinet page. If the registration does not appear, send your email, the partner's email, and the registration date to support; do not create a duplicate account.

Question 27

Partner is 'red' in the tree / not counted.

Accepted Answer

Red = payment not completed (activation or subscription). Have the partner check the 'My Payments' section. If payment definitely went through — partner's email + receipt to support.

Question 28

Transferring a partner / changing mentor / editing structure.

Accepted Answer

Only support can do this upon request. The request must be created by the user who needs to be transferred. This way no one can transfer a person without their knowledge. In the request, specify: 1) Who is being transferred (email); 2) Who to place under (mentor's email); 3) Where: in the first line (direct) / in the matrix / both; 4) Reason.

Question 29

Partner has two dashboards (verified email twice).

Accepted Answer

Support deletes the duplicate: provide both emails and indicate which cabinet to keep. Registrations under the duplicate will be moved to the main one.

Question 30

My referral link changed.

Accepted Answer

The link is always okky.nyc/r/your_nickname. If you change your nickname, the link changes, the old one stops working. The current one is in the Partner Cabinet, section 'Current referral link'.

Question 31

Reward not received / rank not assigned.

Accepted Answer

Check the partner status, current billing period, and reward history in the Partner Cabinet. Only conditions met according to the rules of the respective program are considered. If a fully paid partner or completed period is not reflected, send the partner's email and a screenshot of the status to support.

Question 32

How to withdraw money?

Accepted Answer

Open Partner Cabinet → 'Payouts'. Currently available: bank transfer and USDT BEP20. Minimum request — $20; the interface also shows current available limit and status of each request. Do not create a duplicate while the previous request is being processed; if there is an issue, send the request ID to support.

Question 33

I don't see my partners' contacts.

Accepted Answer

Emails and phone numbers are hidden due to privacy requirements. Contact them through the channels you used to invite them.

Question 34

Where to get promotional materials?

Accepted Answer

Partner Cabinet → 'Partner Presentation'. Use only official materials; promises of 'guaranteed income' are prohibited by program rules.

Question 35

Taxes on partner payouts?

Accepted Answer

Tax obligations depend on your country and status. Check local regulations or consult a tax professional. A payout statement can be requested from support.

Question 36

Generation is 'stuck' for a long time.

Accepted Answer

Do not run the task again while the previous attempt has status 'in progress' or its result is unclear: a second run may be a separate paid operation. Monitor the status in 'My Works'; if it does not change or remains unclear for longer than 30 minutes, send the generation ID to support. Tokens are refunded only after a confirmed technical error according to billing rules.

Question 37

Poor result / text errors / wrong language.

Accepted Answer

Neural networks make mistakes — this is normal for AI (see the 'Why AI makes mistakes' tab for details). What helps: explicitly specify the language in the request ('Audio strictly in Russian'); short phrases for text on images; ask the assistant 'fix and rewrite'. Tokens for 'didn't like it' are not refunded (the model performed its job), for technical errors they are refunded.

Question 38

Video without sound.

Accepted Answer

Not all video models create sound — look for the 🔊 note in the model description. Sound can be added separately via the 'Music' block.

Question 39

Cannot attach a photo

Accepted Answer

A regular phone photo works (JPG or PNG, up to 10 MB). If it doesn't upload — try a different browser or from your phone. Some templates work without your photo at all — this is indicated in the template card.

Question 40

Template buttons are disabled / section empty.

Accepted Answer

Sections unlock after full payment (activation + subscription). Paid but empty — close and reopen the page; if that doesn't help — send a screenshot to support.

Question 41

Which neural network responds in the chat?

Accepted Answer

The model is shown in the chat header; you can switch it. Okky has 150+ models: ChatGPT, Claude, Gemini, Grok and others.

Question 42

Will there be voice communication with the assistant?

Accepted Answer

Availability of voice input and output depends on the current version and the selected assistant. If a microphone button is shown in the interface, allow microphone access in your browser settings. If there is no button, use text input and check for service updates later.

Question 43

Conversation with assistant disappeared.

Accepted Answer

Refresh the page and open the 'Dialogues' list. If the conversation does not appear, send the approximate time and dialogue name to support. Token refunds are processed for confirmed technical execution errors, not merely for a display issue of history.

Question 44

The character turns out different in each generation.

Accepted Answer

Complete consistency is not guaranteed — each generation is created anew. What helps: use the same source photo for the entire series, create the series in one template, and save the best result to use as a source going forward.

Question 45

Why is the video so short? I want a long clip.

Accepted Answer

Models generate short clips of a few seconds — that's how the technology works. A long video is made from scenes: generate several short fragments and stitch them together. Bonus: short scenes are easier to control, and the face remains more stable in them.

Question 46

Lips don't match speech in video.

Accepted Answer

Lip sync is a difficult task for AI. What helps: face front and close-up; teeth visible in the source photo (slight smile); short phrases and short clips; clean voice recording without noise. If it doesn't match — regenerate, each take is different.

Question 47

Image is wrong format / cropped.

Accepted Answer

The format is chosen BEFORE generation: square — for avatars, vertical — for phone and stories, horizontal — for TV and presentations. The model 'regenerates' the finished image, not crops it — better to set the desired format from the start.

Question 48

Song distorts words or puts wrong stress.

Accepted Answer

A common feature of music models. What helps: mark the stressed vowel with a CAPITAL letter (zAmok / zamOk); write the lyrics line by line, without extra characters; simple words instead of rare ones. If it doesn't work — regenerate, the vocal is different each time.

Question 49

Is it better to write requests in Russian or English?

Accepted Answer

Write in Russian — Okky understands. The rules are the same: simple words and more details. For complex artistic styles, English sometimes works more accurately; you can ask the assistant to translate the request, after checking the displayed cost of the response in tokens.

Question 50

Video does not do what I asked.

Accepted Answer

Models struggle when there are multiple events in one prompt. Rule: one scene = one action. Describe concretely who is in the frame, what they are doing, and how the camera moves ('woman slowly walks to the window, camera is still'). For a long story, make it scene by scene and stitch them together.

Question 51

My results are worse than in examples and ads.

Accepted Answer

Examples are the best takes selected from several attempts. That's how everyone works with AI: generate 2-3 versions and pick the best. The second factor is the source photo and prompt: the 'Perfect photo' and 'First steps' tabs give 80% of the result.

Question 52

Why was so much deducted for one generation?

Accepted Answer

Most likely, an expensive model was selected. The approximate cost in UT is always shown BEFORE launch — next to the 'Create' button. Make it a habit to look at that number before clicking: it differs by tens of times between models.

Question 53

How to know which model is expensive and which is not?

Accepted Answer

A simple rule: texts and questions — cheap; images — inexpensive; video and music — the most expensive. Within each type, there are 'economy' and 'premium' models — the price in UT is listed and may update. For everyday tasks, the difference is almost unnoticeable — start with inexpensive ones.

Question 54

Three-step rule: how not to overspend.

Accepted Answer

1) Draft — on an inexpensive model: test the idea and prompt; 2) Edits — on the same model until the meaning is satisfactory; 3) Final — one run on an expensive model. That way, the expensive run is done once, not five times.

Question 55

How to save on video?

Accepted Answer

Shorter clip and lower image quality = less UT. For social networks and messengers, standard quality is sufficient. Premium model — only when you need the result 'for the wall'.

Question 56

Generation stuck — restart?

Accepted Answer

Not immediately: each run deducts tokens. Wait (video and music — up to 10-15 minutes under load). If it finishes with an error — tokens will be refunded automatically, then run again.

Question 57

Where did my tokens go?

Accepted Answer

Charge history — 'Home' section → on the right click the button with the token count → scroll down to 'Transaction history'. There you can see all deductions and token operations. If you see an unclear charge — first check the history, then write to support with the operation code.

Question 58

Why did the chat become more expensive than before?

Accepted Answer

The cost of a response depends on the model and the length of the conversation: the longer the chat, the more the model 'rereads' along with its built-in memory — and the more expensive each subsequent response. Model prices may update. Tip: start a new chat for a new topic — it's cheaper and answers are more accurate.

Question 59

Why does the voiceover in video 'distort' words?

Accepted Answer

Video models were trained mostly on English — on other languages their speech is still imperfect. This is a limitation of the models themselves, not a bug in Okky. What helps: short simple phrases; replace rare words with common ones; make the video without speech and add voice as a separate step (audio/music block).

Question 60

Why is text in the image with errors?

Accepted Answer

Models do not 'write' letters — they draw them, like an artist from memory. Short captions (1-3 words) come out better; long phrases almost always have errors. Reliable method: image without text + add caption afterwards.

Question 61

Extra fingers, three arms, strange objects.

Accepted Answer

Classic AI image error. Fixed by re-running — each time a new variant is produced. If the source photo is good ('Perfect photo' tab), usually 1-2 repeats are enough.

Question 62

The same prompt gives different results.

Accepted Answer

That's how generation works: there is always randomness. This is not a bug — it's an opportunity to choose the best variant from several.

Question 63

Assistant made a factual error / gave a strange answer.

Accepted Answer

AI can make mistakes and 'hallucinate' — verify important facts (medication, money, documents). Ask: 'check yourself and fix errors' — the model often finds the issue itself. You can switch the model in the chat header and compare responses.

Question 64

When are tokens refunded and when not?

Accepted Answer

Tokens are refunded after a confirmed technical error when the operation finished without a result. If a result was obtained but not liked, a refund is usually not made: quality depends on the prompt, source file, and model. If the status or deduction is unclear, do not repeat the paid operation and contact support with the ID.

Frequently asked questions

Didn't find an answer?